AI-generated spokesperson representing Grace, our AI voice agent.
24/7 IntelligentReceptionist
Grace – an Ai voice agent purposely built for The UPS Stores like yours. Grace answers phone calls, responds to customer questions using your store's own information, captures leads and can even set up appointments. Whether 24/7 or just after hours, it's all the same price. The choice is always yours.
Real Experience. Intelligent Systems.
Our goal is simple: To give you the tools you need to help your store become the DIAMOND you want it to be.
Guide your store to DIAMOND Level.
Every tool, every conversation, and every insight points your store toward that finish line.
EZ-Praxis is a business systems and AI automation company focused on turning everyday operations into scalable, intelligent processes. We specialize in AI software, business automation platforms, and technology consulting for franchise and multi-location retail businesses.
Behind EZ-Praxis is a team with 25+ years of real business growth experience. We've worked inside multiple The UPS Store locations and contributed to the growth of top-producing stores within a network of 5,700+ locations.
We bring real-world systems into your business. Including the same tools and processes used behind high-performing stores—now designed to help businesses like yours operate smarter, faster, and more consistently.
Grace is your 24/7 AI Voice Agent, trained on your store's own information to provide accurate answers and schedule services such as notary appointments, passport photos, and store pickups if your store offers them.
Beyond answering calls, Grace automatically records, analyzes, and evaluates every interaction, helping improve employee performance, customer experience, and overall store efficiency. Each call receives detailed feedback, performance scoring, and specific training recommendations to help employees and managers continuously improve.
- Answers calls 24/7 with your store's information
- Schedules notary, passport, and store pickup appointments
- Records every Incoming call
- Evaluates and grades each conversation
- Delivers performance feedback and training recommendations
You can't improve what you can't measure. Grace gives you the first true view of how every call really goes — who's converting, who's struggling, and what's quietly costing you business. That visibility alone is a growth opportunity most stores have never had.
AI Voice Agent Services
Grace handles every inbound call for The UPS Store owners — professionally, accurately, and using your store's own information.
Call Handling & Customer Interaction
- Answers inbound calls using your store's own information
- Provides accurate responses to common customer questions
- Handles high call volume without missed calls
- Maintains consistent, professional communication
- Every call is evaluated.
24/7 Availability
- Answers calls after hours, weekends, and holidays
- Optional full 24/7 call handling for the same price
- Never lets a customer call go unanswered
Appointment Scheduling
- Books appointments for services according to your store needs, such as:
- Notary Services
- Passport photos
- Store Pick-up (if your store offers it)
Service Guidance
- Explains store services clearly (shipping, printing, shredding, etc.)
- Guides customers on what to bring before visiting
- Helps reduce confusion and in-store delays
Knowledge-Based Responses
- Uses your store's specific data (hours, services, policies)
- Can be customized per location
- Follows controlled knowledge base rules (no guessing)
Call Routing & Escalation
- Transfers calls to the store when appropriate during business hours
- Collects name, phone number, and reason before transfer or taking a message
- Avoids unnecessary interruptions to staff
Lead Capture
- Captures caller information when action is needed
- Stores customer intent (questions, service needs, requests)
- Creates performance reports
Follow-Up Enablement (System-Ready)
- Individual and Store Performance Grading
- Can trigger workflows such as:
- Sending tracking links
- Internal notifications to staff
Owner Dashboard & Insights (Control & Visibility)
- Total calls answered by Grace
- Call scripts and conversation logs for full transparency
- Average call duration and performance metrics
- Total time saved for your staff (hours not spent on calls)
- Estimated monetary value of handled calls
- Insights into what customers are calling about most
- Appointment tracking with full customer details
- Access to your store's information and configurations
- Integrated calendar for scheduling and availability
- Centralized communication history between you and our team
Up and Running in Minutes
Getting your AI voice agent live is straightforward. Here's how it works.
Quick Enrollment
Complete a simple onboarding form with your store's basic information—address, phone number, hours, and services.
Customize Your Services
Select the services you offer, any variations, and whether appointments are required—tailored to your store.
Test & Train Grace
Try Grace live for 15 days—No Commitment, No Credit card. Give us feedback to refine how Grace answers.
Hire Grace and Connect it
to Your Phone System
Follow simple instructions to link Grace to your phone system.
Go Live
Start capturing every call, scheduling appointments, and enjoying a more efficient, interruption-free operation.